Exchange and Return Policy

The goal of setting a policy of exchange, return, or non-receipt of the order is to provide a clear vision for customers before purchasing to preserve the rights of customers as well as the store, which are as follows:

Nutrition & supplements of all kinds are not exchangeable or returnable.
Exchanges or refunds are possible (excluding nutrition & supplements) if the product is in the same original condition as when purchased and in its original packaging. If the product is opened, the store will not be able to exchange or return the product.
Return within three (3) days and exchange within seven (7) days from the date of receipt of the shipment.
Receiving the shipment from the shipping company or carrier is considered an acknowledgment from the customer that the shipment is received, the order is correct, and the product is in a good condition. If it is found to be otherwise, the store must be notified within two days of receiving the shipment, whether via WhatsApp or email.
The store bears the costs of replacement or return in the event that the order that reaches the customer is wrong or the product is damaged or does not work.
In the event of an exchange, return, or non-receipt of the order, the customer will bear all shipping costs to and from, as well as payment gateway fees (such as bank cards, Tabby, Tamara, etc.).
The refunds are usually returned to the customer in the same way the payment was made (such as bank transfer, bank cards, Tabby or Tamara) after the store receives the shipment and checks the products.
Most refunds take approximately 3-14 business days; Due to banking procedures and related operations. We always assure you that your money is safe.
The store"s official working days are from Sunday to Thursday every week, excluding official holidays.

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Exchange and Return Policy